Spot missed sales
Find calls where a customer’s need went without a commercial response. Give your team a concrete starting point for follow-up and coaching.
NEWMeet your team’s new AI training partnerBetter calls.
BUILT FOR CONTACT CENTER LEADERS
Better calls.
Stronger teams.
Spot missed sales opportunities, quality gaps and customer frustration. Coach from real conversations, then help agents practice with AI.
Call intelligence + AI training. One platform.
Conversation reviewIllustrative example
A better next conversation.
Explore call analysis, training and team progress using the tabs above.
A moment worth coaching
The customer asked for a delivery date. Confirm the deadline before moving to product details.
EXPLORE THE WORKFLOWIllustrative product views · Fictional data
01Understand every conversation02Practice the moments that matter03See your team move forward
LESS GUESSWORK. MORE DIRECTION.
You can’t sit in
on every call.
But you can give every agent the attention they need. AUDIO brings the right conversations, coaching opportunities and training paths into focus.
Turn coaching into practice
Give agents realistic AI role-play scenarios, specific feedback and the chance to try again.
Make progress visible
See where each agent stands, set objectives and validate their next level with confidence.
01 / MISSED SALES OPPORTUNITIES
The need was there.
The sale went
unexplored.
A customer asks about another product, mentions a new project or leaves a buying question unanswered. AUDIO helps you find missed sales opportunities in your calls, so managers can review the context, prepare a follow-up and coach the team.
- Filter calls for missed sales opportunities
- Review the customer’s need in the conversation
- Use concrete examples for follow-up and coaching
Missed sales opportunityExample
02:14 · CUSTOMER
“We’re opening a second location.
Do you also supply
the equipment?”
A need expressed. No proposal made.
The call returns to the current order. No offer or commercial follow-up is agreed.
A concrete starting point for the manager
Review the exchange, qualify the project and prepare a relevant follow-up with the agent.
Fictional conversation · Illustrative analysis
INSIGHTS · FROM ANALYSIS TO ACTION
See the pattern.
Choose your next move.
Give your managers a clear starting point each day: what changed, which calls deserve attention and what to work on with the team.
See what is changing
Quality trends, recurring frustration and customer sentiment, filtered by team and department.
Decide what comes next
Strengths, weaker criteria and a prioritized AI action plan to guide your next coaching session.
Follow through with a debrief
Attach the calls, set objectives, add comments and schedule the next conversation with your agent.
02 / AI TRAINING — AVAILABLE NOW
The difficult call?
They’ve practiced it.
A safe place to make mistakes. A realistic customer to respond to. Specific feedback to get better. Give your team a training partner that’s ready when they are.
AI ROLE-PLAYExample
YOUR VIRTUAL CUSTOMER
The frustrated customer
A delayed order. A second call.
A chance to rebuild trust.
“You told me someone would call back. Nobody did.”
Your mission: acknowledge, clarify, resolve.
Practice real situations
Speak with an AI customer. Work through scenarios built around the challenges your agents face.
Get feedback that helps
A scored debrief, criterion by criterion. Understand what worked and what to try differently.
Build skills, level by level
Repeat scenarios, follow a learning path and earn a certificate when your manager validates the level.
Team developmentExample
LEARNING PATH
Handling difficult conversations
AM
Alex MartinLevel 4 / 5
4/5SR
Sam RiveraLevel 3 / 5
3/5RC
Robin ChenLevel 2 / 5
2/5You set the objectives.
You validate the next step.
You validate the next step.
Illustrative view · Fictional agents and progress
03 / THE MANAGER’S VIEW
A clear view.
A personal approach.
Give each agent a path forward. Create training from your internal documents, review the scenarios, assign the right learning paths and follow individual progress.
- Create and edit AI-generated scenarios
- Assign paths and follow agent scores
- Review practice calls and validate levels
YOUR TEAM. YOUR STANDARDS.
Built around
the way you work.
Your conversations, your review criteria, your training content. We scope AUDIO around the realities of your contact center.
Connect the context
Review your call environment, data access and team priorities together.
Define what good looks like
Shape evaluation criteria and learning paths around your own process.
Give managers the controls
Review scenarios, assign training and guide each agent’s progression.
A FEW MORE DETAILS
Good questions.
Clear answers.
Who is AUDIO designed for?+
AUDIO is designed for contact-center directors and managers leading sales, service and other customer-facing teams. Agents use its training workflows to practice and develop their skills.
Is AI training available now?+
Yes. AI training includes simulated customer calls, progressive learning paths, scored debriefs and manager oversight. Book a demo to discuss the scenarios and configuration for your team.
Can we use our own standards and documents?+
Yes. Call evaluation can use your quality criteria. Managers can generate training paths from internal documents, then review and edit scenarios before assigning them.
Does AUDIO answer customer calls?+
AUDIO analyzes conversations and helps train your agents. Its AI role-play customer is used for practice. It is not presented here as a live customer-service voice bot.
How does it fit our existing tools?+
We review your telephony environment, available data and workflows with you. Connections, access and deployment scope are agreed for your setup.
LET’S TALK ABOUT YOUR TEAM
Your next great call
starts here.
Show us how your contact center works.
We’ll show you what AUDIO can bring to it.